Warranty policy

At Linda CURVES, we value the quality of our products and aim to ensure our customers' satisfaction. However, it is important to consider the following conditions related to our warranties due to the intimate nature of our garments.

 GENERAL CONDITIONS: 

1. Intimate Products: Our products are intimate apparel, and for reasons of hygiene and care, we apply strict exchange and warranty policies. 

2. Purchase from Authorized Representatives: If you made your purchase through a representative or authorized store in the San Francisco Bay Area, CA, the warranty process must be managed directly with them. They can generate a prepaid label to ship the product to our warehouse at no cost. 

3. Warranty Requirements:

• Present the payment receipt or online transaction proof.
• Warranties are valid only within 30 business days from the invoice date.
• The product must be in optimal hygienic conditions, completely clean and free of odors and bodily fluids.
• Damage to lace or hooks, garments modified or altered by third parties are not covered.
• Products purchased in Outlet or categorized as Type B do not have a warranty.

EVALUATION PROCESS: 

1. Products sent for warranty will be reviewed by our quality team, which will determine:

• If the damage is a result of a material or manufacturing defect.
• If the damage was caused by improper or inadequate use. In this case, the company will not be held responsible. 

2. Response: The company will respond to the request within 5 business days of receiving the product at our facilities.

HOW TO PROCEED WITH THE WARRANTY: 

1. Pack and seal the product properly.
2. Send to our returns warehouse address:

  6371 NW 102ND AVE UNIT 105, DORAL, FL 33178. 

3. Include a printed or handwritten copy with the following information:
   • Full name.
   • Contact number.
   • Complete return address (if applicable).
   • New size and reference for exchange (if applicable).
   • Name of sales advisor or authorized distributor (if applicable).

4. Notify the sales advisor or assistant of Linda CURVES about the shipment to ensure tracking.

Contact for Personalized Assistance: (Service hours: Monday to Saturday, 9:00 a.m. to 5:00 p.m.) 

• Email: info@lindacurves.com
• WhatsApp: +1 (408) 373 7776

LIMITATION OF LIABILITY:

Linda CURVES Fajas Colombianas guarantees the quality of its products under the conditions specified in this policy. However, the company will not be liable, to the extent permitted by California law, for:

1. Damages, losses, or costs arising from the improper or inadequate use of the products by the customer, including, but not limited to:

• Alterations, modifications, or repairs made by unauthorized third parties.
• Use under conditions contrary to the product's recommendations or specifications.

2. Indirect, incidental, special, or consequential losses, such as:

• Loss of income, profits, anticipated savings, or any other economic damage resulting from the use or inability to use the product.

3. Products purchased through unauthorized third parties or outside the official sales channels of Linda CURVES Fajas Colombianas.
4. Delays or inability to fulfill our obligations under this policy due to events beyond our reasonable control (force majeure), including, but not limited to, natural disasters, supply interruptions, logistical problems, or legal restrictions.